Course overview
This traineeship reflects the role of community service workers who deliver and support person-centred services to individuals and groups.
Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
Traineeship requirements
Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.
Traineeship eligibility and conditions may vary per employer and traineeship.
Course delivery and duration
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Mentoring and support
We support businesses in various industries by guiding trainees through their learning journey.
Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.
We conduct workplace visits to ensure they get the support they need.
Course structure
CHC42021 – Certificate IV in Community Services is a nationally recognised qualification.
Students will need to complete 15 Units of Competency, including:
- 7 Core Units
- 8 Elective Units
| Unit Code | Unit Title | Core/Elective Unit |
| HLTWHS002 | Follow safe work practices for direct client care | Core Unit |
| CHCADV001 | Facilitate the interests and rights of clients | Core Unit |
| CHCCOM002 | Use communication to build relationships | Core Unit |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | Core Unit |
| CHCDIV001 | Work with diverse people | Core Unit |
| CHCCOM001 | Work legally and ethically | Core Unit |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | Core Unit |
| HLTWHS006 | Manage personal stressors in the work environment | Elective Unit |
| CHCCOM001 | Provide first point of contact | Elective Unit |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | Elective Unit |
| CHCMHS001 | Work with people with mental health issues | Elective Unit |
| CHCCCS019 | Recognise and respond to crisis situations | Elective Unit |
| CHCCCS006 | Facilitate individual service planning and delivery | Elective Unit |
| CHCCCS014 | Provide brief interventions | Elective Unit |
| CHCCCS010 | Maintain a high standard of service | Elective Unit |
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.