Course overview

This traineeship reflects the role of community service workers who deliver and support person-centred services to individuals and groups.

Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Traineeship requirements

Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.

Traineeship eligibility and conditions may vary per employer and traineeship.

Course delivery and duration

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Mentoring and support

We support businesses in various industries by guiding trainees through their learning journey.

Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.

We conduct workplace visits to ensure they get the support they need.

Course structure

CHC42021 – Certificate IV in Community Services is a nationally recognised qualification.

Students will need to complete 15 Units of Competency, including:

  • 7 Core Units
  • 8 Elective Units 
Unit CodeUnit TitleCore/Elective Unit
HLTWHS002Follow safe work practices for direct client careCore Unit
CHCADV001Facilitate the interests and rights of clientsCore Unit
CHCCOM002Use communication to build relationshipsCore Unit
CHCDFV001Recognise and respond appropriately to domestic and family violenceCore Unit
CHCDIV001Work with diverse peopleCore Unit
CHCCOM001Work legally and ethicallyCore Unit
CHCPRP001Develop and maintain networks and collaborative partnershipsCore Unit
HLTWHS006Manage personal stressors in the work environmentElective Unit
CHCCOM001Provide first point of contactElective Unit
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective Unit
CHCMHS001Work with people with mental health issuesElective Unit
CHCCCS019Recognise and respond to crisis situationsElective Unit
CHCCCS006Facilitate individual service planning and delivery Elective Unit
CHCCCS014Provide brief interventions Elective Unit
CHCCCS010Maintain a high standard of service Elective Unit

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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