Course overview
The Certificate II in Hospitality qualification may be used as a pathway for workforce entry in any hospitality environment, providing food and customer service needs to individuals in public and private establishments.
This qualification reflects the role of individuals with a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Course duration and delivery
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Career opportunities
This course provides pathways to roles such as:
- Bar Attendant
- Catering Assistant
- Café Attendant
- Food and Beverage Attendant
- Front-Office Assistant.
Fees and funding
You may be eligible for government funding and subsidised training.
Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.
Program details
This is an entry-level course, and no previous skills or experience are necessary.
While there are no specific entry requirements, students are required to take the Language, Literacy and Numeracy (LLN) assessment.
It will help us understand how we can assist you in any areas where you may need help while studying with us.
Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are:
- Microsoft Windows 7 or later or Mac OS X or above
- Microsoft Office
- Up-to-date internet browser
- You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
- A mobile video recording device i.e., a mobile phone that can record short video.
What you will study
SIT20322 – Certificate II in Hospitality is a nationally recognised qualification. Students will need to complete 6 Units of Competency, including:
- 6 Core Units
- 6 Elective Units
| Code | Title | Status |
| SITXWHS005 | Participate in safe work practices | Core Unit |
| BSBTWK201 | Work effectively with others | Core Unit |
| SITHIND007 | Source and use information on the hospitality industry | Core Unit |
| SITHIND006 | Use hospitality skills effectively | Core Unit |
| SITXCCS011 | Interact with customers | Core Unit |
| SITXCOM007 | Show social and cultural sensitivity | Core Unit |
| SITXFSA005 | Use hygienic practices for food safety | Elective Unit |
| SITXFSA006 | Participate in safe food handling practices | Elective Unit |
| SIRXSLS001 | Sell to the retail customer | Elective Unit |
| BSBCMM211 | Apply communication skills | Elective Unit |
| BSBSUS211 | Participate in sustainable work practices | Elective Unit |
| SITXINV006 | Receive, store and maintain stock | Elective Unit |
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.