The Certificate IV in Community Services qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups.
Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.
Course duration and delivery
This 18-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required
This course provides pathways to roles such as:
- Community Health Worker
- Family Support Worker
- Aboriginal Youth Worker
- Tenants Advisory Worker
- Welfare Rights Worker.
While there are no specific entry requirements, students are required to take the Language Literacy and Numeracy (LLN) assessment.
It will help us understand how we can assist you in any areas where you may need help while studying with us.
To be prepared for this course it is recommended that you have:
- Good communication skills
- Independence and teamwork skills
- Patience and can relate easily to people.
Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are:
- Microsoft Windows 7 or later or Mac OS X or above
- Microsoft Office
- Up-to-date internet browser
- You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
- A mobile video recording device i.e., a mobile phone that can record short video.
What you will study
CHC42021 – Certificate IV in Community Services is a nationally recognised qualification.
Students will need to complete 15 Units of Competency, including:
- 7 Core Units
- 8 Elective Units
|Follow safe work practices for direct client care
|Facilitate the interests and rights of clients
|Use communication to build relationships
|Recognise and respond appropriately to domestic and family violence
|Work with diverse people
|Work legally and ethically
|Develop and maintain networks and collaborative partnerships
|Manage personal stressors in the work environment
|Provide first point of contact
|Promote Aboriginal and/or Torres Strait Islander cultural safety
|Work with people with mental health issues
|Recognise and respond to crisis situations
|Facilitate individual service planning and delivery
|Provide brief interventions
|Maintain a high standard of service