Course overview

The Certificate IV in Community Services qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups.

Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Course duration and delivery

This 18-month program is delivered in shorter, more manageable terms of learning. 

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required

Career opportunities

This course provides pathways to roles such as: 

  • Community Health Worker 
  • Family Support Worker 
  • Aboriginal Youth Worker
  • Tenants Advisory Worker 
  • Welfare Rights Worker.

Program details 

While there are no specific entry requirements, students are required to take the Language Literacy and Numeracy (LLN) assessment.

It will help us understand how we can assist you in any areas where you may need help while studying with us. 

To be prepared for this course it is recommended that you have: 

  • Good communication skills 
  • Independence and teamwork skills 
  • Patience and can relate easily to people.

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are: 

  • Microsoft Windows 7 or later or Mac OS X or above 
  • Microsoft Office
  • Up-to-date internet browser
  • You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
  • A mobile video recording device i.e., a mobile phone that can record short video. 

What you will study

CHC42021 – Certificate IV in Community Services is a nationally recognised qualification.

Students will need to complete 15 Units of Competency, including:

  • 7 Core Units
  • 8 Elective Units 
Unit CodeUnit TitleCore/Elective Unit
HLTWHS002Follow safe work practices for direct client careCore Unit
CHCADV001Facilitate the interests and rights of clientsCore Unit
CHCCOM002Use communication to build relationshipsCore Unit
CHCDFV001Recognise and respond appropriately to domestic and family violenceCore Unit
CHCDIV001Work with diverse peopleCore Unit
CHCCOM001Work legally and ethicallyCore Unit
CHCPRP001Develop and maintain networks and collaborative partnershipsCore Unit
HLTWHS006Manage personal stressors in the work environmentElective Unit
CHCCOM001Provide first point of contactElective Unit
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective Unit
CHCMHS001Work with people with mental health issuesElective Unit
CHCCCS019Recognise and respond to crisis situationsElective Unit
CHCCCS006Facilitate individual service planning and delivery Elective Unit
CHCCCS014Provide brief interventions Elective Unit
CHCCCS010Maintain a high standard of service Elective Unit

Fees and funding

You may be eligible for government funding and subsidised training.

Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.

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