Course overview

The Certificate III in Business qualification reflects the role of individuals in a variety of Business Services roles.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. 

They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course duration and delivery

The 12-month program is delivered in shorter, more manageable terms of learning. 

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Career opportunities

This course provides pathways to roles such as: 

  • General Clerk
  • Medical Receptionist
  • Administrative Assistant
  • Customer Service Representative
  • Business Administration.

Program details

While there are no specific entry requirements, students are required to take the Language, Literacy and Numeracy (LLN) assessment.

It will help us understand how we can assist you in any areas where you may need help while studying with us. 

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are: 

  • Microsoft Windows 7 or later or Mac OS X or above 
  • Microsoft Office
  • Up-to-date internet browser
  • You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
  • A mobile video recording device i.e., a mobile phone that can record short video. 

What you will study

BSB30120 – Certificate III in Business is a nationally recognised qualification. Students will need to complete 13 Units of Competency, including:

  • 6 Core Units
  • 7 Elective Units
BSBWHS311Assist with maintaining workplace safetyCore Unit
BSBSUS211Participate in sustainable work practicesCore Unit
BSBXCM301Engage in workplace communicationCore Unit
BSBCRT311Apply critical thinking skills in a team environmentCore Unit
BSBPEF201Support personal wellbeing in the workplaceCore Unit
BSBTWK301Use inclusive work practicesCore Unit
BSBTEC201Use business software applicationsElective Unit
BSBDAT201Collect and record dataElective Unit
BSBPEF301Organise personal work prioritiesElective Unit
BSBXTW301Work in a teamElective Unit
BSBOPS304Deliver and monitor a service to customersElective Unit
BSBOPS305Process customer complaintsElective Unit
BSBXCS303Securely manage personally identifiable information and workplace informationElective Unit


This training is subsidised by the NSW Government.

You may be eligible for government funding and subsidised training.

Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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