Course overview

The Certificate II in Workplace Skills reflects the role of individuals who have not yet entered the workforce or who are returning to the workforce after a long break, and are developing the necessary skills in preparation for work.

These individuals would carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.

They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Course duration and delivery

The 12-month program is delivered in shorter, more manageable terms of learning. 

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Career opportunities

This course provides pathways to roles such as:

  • Office Clerk 
  • Office Assistant 
  • Customer Service Officer 
  • Reception staff 
  • Business Administration. 

Program details

While there are no specific entry requirements, students are required to take the Language, Literacy and Numeracy (LLN) assessment.

It will help us understand how we can assist you in any areas where you may need help while studying with us. 

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are: 

  •  Microsoft Windows 7 or later or Mac OS X or above 
  •  Microsoft Office
  •  Up-to-date internet browser
  •  You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
  •  A mobile video recording device i.e., a mobile phone that can record short video. 

What you will study

BSB20120 – Certificate II in Workplace Skills is a nationally recognised qualification. Students will need to complete 10 Units of Competency, including:

  • 5 Core Units
  • 5 Elective Units
BSBWHS211Contribute to the health and safety of self and othersCore Unit
BSBCMM211Apply communication skillsCore Unit
BSBOPS201Work effectively in business environmentsCore Unit
BSBPEF202Plan and apply time managementCore Unit
BSBSUS211Participate in sustainable work practicesCore Unit
BSBPEF201Support personal wellbeing in the workplaceElective Unit
BSBTEC201Use business software applicationsElective Unit
BSBOPS202Engage with customersElective Unit
BSBOPS203Deliver a service to customersElective Unit
BSBPEF101Plan and prepare for work readinessElective Unit


This training is subsidised by the NSW Government.

You may be eligible for government funding and subsidised training.

Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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