Course overview

The Certificate IV in Business (Administration) qualification reflects the role of individuals in a variety of Business Services roles and may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.

They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Course duration and delivery

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Career opportunities

This course provides pathways to roles such as:

  • Office Administrator
  • Personal Assistant
  • Customer Service Officer
  • Receptionist
  • Student Services Officer.

Program details

While there are no specific entry requirements, students are required to take the Language Literacy and Numeracy (LLN) assessment.

It will help us understand how we can assist you in any areas where you may need help while studying with us. 

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are: 

  • Microsoft Windows 7 or later or Mac OS X or above 
  • Microsoft Office
  • Up-to-date internet browser
  • You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
  • A mobile video recording device i.e., a mobile phone that can record short video. 

What you will study

BSB40120 – Certificate IV in Business (Administration) is a nationally recognised qualification. Students will need to complete 12 Units of competency, including:

  • 6 Core Units
  • 6 Elective Units
BSBCRT411Apply critical thinking to work practicesCore Unit
BSBTEC404Use digital technologies to collaborate in a work environmentCore Unit
BSBTWK401Build and maintain business relationshipsCore Unit
BSBWHS411Implement and monitor WHS policies, procedures and programsCore Unit
BSBWRT411Write complex documentsCore Unit
BSBXCM401Apply communication strategies in the workplaceCore Unit
BSBPEF402Develop personal work prioritiesElective Unit
BSBPEF403Lead personal developmentElective Unit
BSBOPS401Coordinate business resourcesElective Unit
BSBOPS405Organise business meetingsElective Unit
BSBTEC401Design and produce complex text documentsElective Unit
BSBTEC402Design and produce complex spreadsheetsElective Unit

Fees and funding

You may be eligible for government funding and subsidised training.

Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.

Enquire Now

First Name(Required)
Last Name(Required)
This field is for validation purposes and should be left unchanged.