Course overview
The Certificate IV in Business (Administration) qualification reflects the role of individuals in a variety of Business Services roles and may have supervisory performance accountabilities.
Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.
They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Course duration and delivery
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Career opportunities
This course provides pathways to roles such as:
- Office Administrator
- Personal Assistant
- Customer Service Officer
- Receptionist
- Student Services Officer.
Program details
While there are no specific entry requirements, students are required to take the Language Literacy and Numeracy (LLN) assessment.
It will help us understand how we can assist you in any areas where you may need help while studying with us.
Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are:
- Microsoft Windows 7 or later or Mac OS X or above
- Microsoft Office
- Up-to-date internet browser
- You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
- A mobile video recording device i.e., a mobile phone that can record short video.
What you will study
BSB40120 – Certificate IV in Business (Administration) is a nationally recognised qualification. Students will need to complete 12 Units of competency, including:
- 6 Core Units
- 6 Elective Units
| Code | Title | Status |
| BSBCRT411 | Apply critical thinking to work practices | Core Unit |
| BSBTEC404 | Use digital technologies to collaborate in a work environment | Core Unit |
| BSBTWK401 | Build and maintain business relationships | Core Unit |
| BSBWHS411 | Implement and monitor WHS policies, procedures and programs | Core Unit |
| BSBWRT411 | Write complex documents | Core Unit |
| BSBXCM401 | Apply communication strategies in the workplace | Core Unit |
| BSBPEF402 | Develop personal work priorities | Elective Unit |
| BSBPEF403 | Lead personal development | Elective Unit |
| BSBOPS401 | Coordinate business resources | Elective Unit |
| BSBOPS405 | Organise business meetings | Elective Unit |
| BSBTEC401 | Design and produce complex text documents | Elective Unit |
| BSBTEC402 | Design and produce complex spreadsheets | Elective Unit |
Fees and funding
You may be eligible for government funding and subsidised training.
Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.