Course overview

The Certificate II in Community Services qualification reflects the role of entry-level community services workers who support individuals by providing person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.  

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.  

This qualification may be used as a pathway into community services work, which provides the first point of contact and assists individuals in meeting their immediate needs. 

Course duration and delivery

The 12-month program is delivered in shorter, more manageable terms of learning. 

After a program orientation session, you will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Career opportunities

This course provides pathways to roles such as: 

  • Residential Support Worker
  • Personal Care Assistant 
  • Support Worker 
  • Home Helper 
  • Personal Care Giver.

Program details

While there are no specific entry requirements, students are required to take the Language, Literacy and Numeracy (LLN) assessment.

It will help us understand how we can assist you in any areas where you may need help while studying with us. 

Computer with access to the Internet and with the ability to conduct video interviews. Minimum specifications for your computer are: 

  • Microsoft Windows 7 or later or Mac OS X or above 
  • Microsoft Office
  • Up-to-date internet browser
  • You may also need access to a printer and Adobe Acrobat reader to view and print PDFs (free download)
  • A mobile video recording device i.e., a mobile phone that can record short video. 

What you will study

CHC22015 – Certificate II in Community Services is a nationally recognised qualification. Students will need to complete 9 Units of Competency, including: 

  • 5 Core Units
  • 4 Elective Units
HLTWHS001Participate in workplace health and safetyCore Unit
CHCCOM001Provide first point of contactCore Unit
BSBWOR202Organise and complete daily work activitiesCore Unit
CHCCOM005Communicate and work in health or community servicesCore Unit
CHCDIV001Work with diverse peopleCore Unit
CHCCDE003Work within a community development frameworkElective Unit
BSBWOR201Manage personal stress in the workplaceElective Unit
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective Unit
CHCPRT001Identify and respond to children and young people at riskElective Unit

Fees and funding

This training is subsidised by the NSW Government.

You may be eligible for government funding and subsidised training.

Enrol Now online, Contact us or complete the Enquire Now section below for further information, and one of our representatives will be in touch to discuss your options.

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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