Course overview

This traineeships reflects the role of individuals in a variety of Business Services roles.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. 

They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Traineeship requirements

Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.

Traineeship eligibility and conditions may vary per employer and traineeship.

Course delivery and duration

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Mentoring and support

We support businesses in various industries by guiding trainees through their learning journey.

Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.

We conduct workplace visits to ensure they get the support they need.

Course structure

BSB30120 – Certificate III in Business is a nationally recognised qualification. Students will need to complete 13 Units of Competency, including:

  • 6 Core Units
  • 7 Elective Units
BSBWHS311Assist with maintaining workplace safetyCore Unit
BSBSUS211Participate in sustainable work practicesCore Unit
BSBXCM301Engage in workplace communicationCore Unit
BSBCRT311Apply critical thinking skills in a team environmentCore Unit
BSBPEF201Support personal wellbeing in the workplaceCore Unit
BSBTWK301Use inclusive work practicesCore Unit
BSBTEC201Use business software applicationsElective Unit
BSBDAT201Collect and record dataElective Unit
BSBPEF301Organise personal work prioritiesElective Unit
BSBXTW301Work in a teamElective Unit
BSBOPS304Deliver and monitor a service to customersElective Unit
BSBOPS305Process customer complaintsElective Unit
BSBXCS303Securely manage personally identifiable information and workplace informationElective Unit

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

First Name(Required)
Last Name(Required)
This field is for validation purposes and should be left unchanged.