Course overview
This traineeships reflects the role of individuals in a variety of Business Services roles.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills.
They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Traineeship requirements
Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.
Traineeship eligibility and conditions may vary per employer and traineeship.
Course delivery and duration
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Mentoring and support
We support businesses in various industries by guiding trainees through their learning journey.
Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.
We conduct workplace visits to ensure they get the support they need.
Course structure
BSB30120 – Certificate III in Business is a nationally recognised qualification. Students will need to complete 13 Units of Competency, including:
- 6 Core Units
- 7 Elective Units
| Code | Title | Status |
| BSBWHS311 | Assist with maintaining workplace safety | Core Unit |
| BSBSUS211 | Participate in sustainable work practices | Core Unit |
| BSBXCM301 | Engage in workplace communication | Core Unit |
| BSBCRT311 | Apply critical thinking skills in a team environment | Core Unit |
| BSBPEF201 | Support personal wellbeing in the workplace | Core Unit |
| BSBTWK301 | Use inclusive work practices | Core Unit |
| BSBTEC201 | Use business software applications | Elective Unit |
| BSBDAT201 | Collect and record data | Elective Unit |
| BSBPEF301 | Organise personal work priorities | Elective Unit |
| BSBXTW301 | Work in a team | Elective Unit |
| BSBOPS304 | Deliver and monitor a service to customers | Elective Unit |
| BSBOPS305 | Process customer complaints | Elective Unit |
| BSBXCS303 | Securely manage personally identifiable information and workplace information | Elective Unit |
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.