Course overview

The Certificate II in Workplace Skills traineeship reflects the role of individuals who are returning to the workforce after a long break, and are developing the necessary skills in preparation for work.

These individuals would carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.

They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Traineeship requirements

Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.

Traineeship eligibility and conditions may vary per employer and traineeship.

Course delivery and duration

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Mentoring and support

We support businesses in various industries by guiding trainees through their learning journey.

Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.

We conduct workplace visits to ensure they get the support they need.

Course structure

BSB20120 – Certificate II in Workplace Skills is a nationally recognised qualification. Students will need to complete 10 Units of Competency, including:

  • 5 Core Units
  • 5 Elective Units
BSBWHS211Contribute to the health and safety of self and othersCore Unit
BSBCMM211Apply communication skillsCore Unit
BSBOPS201Work effectively in business environmentsCore Unit
BSBPEF202Plan and apply time managementCore Unit
BSBSUS211Participate in sustainable work practicesCore Unit
BSBPEF201Support personal wellbeing in the workplaceElective Unit
BSBTEC201Use business software applicationsElective Unit
BSBOPS202Engage with customersElective Unit
BSBOPS203Deliver a service to customersElective Unit
BSBPEF101Plan and prepare for work readinessElective Unit

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Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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