Course overview
The Certificate II in Workplace Skills traineeship reflects the role of individuals who are returning to the workforce after a long break, and are developing the necessary skills in preparation for work.
These individuals would carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills.
They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Traineeship requirements
Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.
Traineeship eligibility and conditions may vary per employer and traineeship.
Course delivery and duration
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Mentoring and support
We support businesses in various industries by guiding trainees through their learning journey.
Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.
We conduct workplace visits to ensure they get the support they need.
Course structure
BSB20120 – Certificate II in Workplace Skills is a nationally recognised qualification. Students will need to complete 10 Units of Competency, including:
- 5 Core Units
- 5 Elective Units
| Code | Title | Status |
| BSBWHS211 | Contribute to the health and safety of self and others | Core Unit |
| BSBCMM211 | Apply communication skills | Core Unit |
| BSBOPS201 | Work effectively in business environments | Core Unit |
| BSBPEF202 | Plan and apply time management | Core Unit |
| BSBSUS211 | Participate in sustainable work practices | Core Unit |
| BSBPEF201 | Support personal wellbeing in the workplace | Elective Unit |
| BSBTEC201 | Use business software applications | Elective Unit |
| BSBOPS202 | Engage with customers | Elective Unit |
| BSBOPS203 | Deliver a service to customers | Elective Unit |
| BSBPEF101 | Plan and prepare for work readiness | Elective Unit |
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.