Course overview

This traineeship may be used as a pathway for workforce entry in any hospitality environment, providing food and customer service needs to individuals in public and private establishments such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

This qualification reflects the role of individuals with a defined and limited range of hospitality
operational skills and basic industry knowledge.

They are involved in mainly routine and repetitive tasks and work under direct supervision

Traineeship requirements

Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.

Traineeship eligibility and conditions may vary per employer and traineeship.

Course delivery and duration

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Mentoring and support

We support businesses in various industries by guiding trainees through their learning journey.

Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.

We conduct workplace visits to ensure they get the support they need.

Course structure

SIT20322 – Certificate II in Hospitality is a nationally recognised qualification. Students will need to complete 6 Units of Competency, including:

  • 6 Core Units
  • 6 Elective Units
SITXWHS005Participate in safe work practicesCore Unit
BSBTWK201Work effectively with othersCore Unit
SITHIND007Source and use information on the hospitality industryCore Unit
SITHIND006Use hospitality skills effectivelyCore Unit
SITXCCS011Interact with customersCore Unit
SITXCOM007Show social and cultural sensitivityCore Unit
SITXFSA005Use hygienic practices for food safetyElective Unit
SITXFSA006Participate in safe food handling practicesElective Unit
SIRXSLS001Sell to the retail customerElective Unit
BSBCMM211Apply communication skillsElective Unit
BSBSUS211Participate in sustainable work practicesElective Unit
SITXINV006Receive, store and maintain stockElective Unit

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Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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