Course overview
This traineeship may be used as a pathway for workforce entry in any hospitality environment, providing food and customer service needs to individuals in public and private establishments such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
This qualification reflects the role of individuals with a defined and limited range of hospitality
operational skills and basic industry knowledge.
They are involved in mainly routine and repetitive tasks and work under direct supervision
Traineeship requirements
Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.
Traineeship eligibility and conditions may vary per employer and traineeship.
Course delivery and duration
The 12-month program is delivered in shorter, more manageable terms of learning.
After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.
Mentoring and support
We support businesses in various industries by guiding trainees through their learning journey.
Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.
We conduct workplace visits to ensure they get the support they need.
Course structure
SIT20322 – Certificate II in Hospitality is a nationally recognised qualification. Students will need to complete 6 Units of Competency, including:
- 6 Core Units
- 6 Elective Units
| Code | Title | Status |
| SITXWHS005 | Participate in safe work practices | Core Unit |
| BSBTWK201 | Work effectively with others | Core Unit |
| SITHIND007 | Source and use information on the hospitality industry | Core Unit |
| SITHIND006 | Use hospitality skills effectively | Core Unit |
| SITXCCS011 | Interact with customers | Core Unit |
| SITXCOM007 | Show social and cultural sensitivity | Core Unit |
| SITXFSA005 | Use hygienic practices for food safety | Elective Unit |
| SITXFSA006 | Participate in safe food handling practices | Elective Unit |
| SIRXSLS001 | Sell to the retail customer | Elective Unit |
| BSBCMM211 | Apply communication skills | Elective Unit |
| BSBSUS211 | Participate in sustainable work practices | Elective Unit |
| SITXINV006 | Receive, store and maintain stock | Elective Unit |
Enquire Now
Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.