Course overview

The Certificate II in Workplace Skills traineeship reflects the role of entry-level community services workers who support individuals by providing person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.  

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.  

This qualification may be used as a pathway into community services work, which provides the first point of contact and assists individuals in meeting their immediate needs. 

Traineeship requirements

Before starting this course, students must be employed in this vocation and meet the relevant entry requirements.

Traineeship eligibility and conditions may vary per employer and traineeship.

Course delivery and duration

The 12-month program is delivered in shorter, more manageable terms of learning.

After a program orientation session, participants will engage in online group workshops and tutorials, online activities, and have access to on-demand support as required.

Mentoring and support

We support businesses in various industries by guiding trainees through their learning journey.

Our program offers trainees the chance to work with professionals from our network of approved Apprenticeship Network Providers and from the guidance of our team.

We conduct workplace visits to ensure they get the support they need.

Course structure

CHC22015 – Certificate II in Community Services is a nationally recognised qualification. Students will need to complete 9 Units of Competency, including: 

  • 5 Core Units
  • 4 Elective Units
HLTWHS001Participate in workplace health and safetyCore Unit
CHCCOM001Provide first point of contactCore Unit
BSBWOR202Organise and complete daily work activitiesCore Unit
CHCCOM005Communicate and work in health or community servicesCore Unit
CHCDIV001Work with diverse peopleCore Unit
CHCCDE003Work within a community development frameworkElective Unit
BSBWOR201Manage personal stress in the workplaceElective Unit
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyElective Unit
CHCPRT001Identify and respond to children and young people at riskElective Unit

Enquire Now

Our team is ready to help you with any questions you may have. Please fill out the form below and one of our team members will get in touch with you to discuss your options. Alternatively, you can reach out to our Customer Service team by calling 1300 012 476.

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